Service Agreement

Last updated: March 1, 2025

These terms of service are designed to help our clients understand the service they are purchasing. These terms clarify and describe our guarantee, exclusions, cancellations, and potential issues we strive to avoid if at all possible. With your help, these issues can be averted to ensure a successful service to you in your home. These Terms of Service define the responsibilities and liabilities of JO WALT LLC and our customers.

Standard Cleaning Service

Our Standard Cleaning Service includes:

Kitchen:

• High dust for cobwebs
• Wipe down all cabinet fronts (focusing on handles)
• Clean stove top and outside of stove
• Clean microwave (inside & out)
• Clean outside of refrigerator
• Clean countertops and items on them
• Wipe all appliances on counters
• Up to 5 mins of dishes
• Wipe out dish rack (if empty)
• Clean sink
• Dust all primary horizontal surfaces
• Spot clean walls, doors and trim
• Clean 1 window (if present)
• Refresh pet water bowl
• Dust baseboards
• Vacuum and mop floor
• Empty trash and replace liner

Bathroom(s):

• High dust for cobwebs
• Scrub tub/shower
• Clean sink
• Clean mirrors
• Dust all primary horizontal surfaces
• Spot clean walls, doors and cabinets
• Wet wipe baseboards
• Clean toilet and surround
• Vacuum and mop floor
• Empty trash and replace liner

Remainder of home:

• Dust all primary horizontal surfaces
• Vacuum upholstery (tops only)
• Clean one set of sliding glass doors (if present)
• Clean mirrors
• Spot clean walls

Security Alarms

JO WALT LLC respects your home and your safety. We do our best to disarm and rearm your security system according to the directions provided and the code provided. We strive to be diligent and careful; however, we are not responsible for any charges from a local police department or security monitoring company or any other associated charges related to an activated alarm while we are entering, cleaning, or leaving your home. Additionally, you agree to hold harmless and/or release JO WALT LLC from any and all liability relating to any failure of the alarm or not arming the alarm properly.

Bio-Hazardous Conditions

If we arrive for a cleaning and any area of the home contains bio-hazards, we cannot clean those areas (we will clean the areas we can), but you will still be charged the full cost of the cleaning. If there is feces in any part of the house, the entire home will not be cleaned, and you will be responsible for the full cost of the cleaning.

Pets Policy

Please note that we do not take care of pets during our cleaning service. Additionally:

Pet Escapes:

We cannot be responsible for pets that "escape" when our cleaning technicians are entering/exiting your home. If your pet will be "roaming free" during the clean, please let us know in advance so the cleaning technicians can be on alert when they open doors. Our cleaning technicians are trained to close doors as soon as they enter and exit your home and will not leave doors open for long periods.

Pet Waste & Messes:

Our cleaning technicians cannot touch or pick up pet feces, including emptying or moving litter-boxes. If, for whatever reason, pet feces or urine is sucked up by our vacuum, the cost of repair, cleaning, and/or replacement will be charged to the customer, and any time used to try to clean or investigate any potential damage at your home is counted as cleaning time. If your pet is sick, ill, etc., and having accidents, please let us know in advance. Urine stains on hardwood floors will be mopped by our cleaning technicians (not fresh urine, however), but please understand that if urine has soaked into wood, the discoloration (stain) may not come out—a flooring specialist should be contacted. Please also note that because of both potential biohazard and toxoplasmosis, our technicians cannot move or touch any cat litter boxes.

Cleaning-Day Home Preparation

Your price for cleaning is based on the cleaning technicians focusing all of their time and energy on cleaning, not routine housekeeping. We ask that you take a few minutes the night before a scheduled service to "pick up." This will allow the cleaning technicians easy access to the areas/surfaces to be cleaned: floors, countertops, table tops, etc., and removing dirty dishes from kitchen sinks. If you'd like our cleaning technicians to do these tasks for you, please call our office (in advance) so your cleaning fee can be adjusted for the additional "cleaning preparation" time.

Unimpeded Access to Areas of Home

Our technicians need free access to all areas of the house for our cleanings: we work in a certain order for efficiency; therefore, directing us to clean certain areas and then move to other areas, up one floor and down to the next, adds time not calculated into your pricing. If you need this service due to other members occupying the home, let us know ahead of time, and we can add additional time to accommodate for this.

Additional Services

We offer additional cleaning services that can be added to your standard cleaning. Please contact our office for current pricing and to schedule these additional services.

Days We Clean

We are open Monday – Friday, from 8AM – 6PM.

Items/Areas We Don't Clean and Services Not Offered

• Wall washing or scrubbing
• Carpet shampooing / carpet cleaning / carpet stain removal
• Fabric blind cleaning or washing
• Chandelier cleaning or washing / Glass light fixtures attached to ceilings / Hanging pendant lights
• Musical instruments
• Stereo equipment
• Garbage / trash removal to bins if you are in a condo or apartment (We will bag the trash and leave at your inside front door)
• Compost removal
• Oven grate cleaning
• Interior fireplace cleaning / ash removal / fireplace screen cleaning
• Cat litter box; cat litter on floor
• Pet feces, urine, vomit, fur balls
• Bio-hazardous cleaning (urine, mold, blood, bodily fluids, etc.)
• Areas unreachable by using our step stool
• Ceiling fans over beds
• Carpet powder, baking soda on flooring
• Paint splatter
• Utility rooms with concrete floors or other unfinished areas in the home
• Garages or any area outside of the home
• Any area of floor, cabinets, or furniture that have paint, paint drips, candle wax, or other stuck-on matter that could potentially cause damage

We do clean mold in bathrooms unless the mold is on a porous surface such as a cabinet, baseboard, window frame, or other porous surface.

Dusting

Our cleaning technicians take pride in dusting your home. Our tools and techniques allow us to remove most of your home's dust in a reasonable amount of time and effort.

• Settling Dust: During the dusting process, some dust becomes airborne and will not settle until we have left. This is more common in first-time cleanings, and it may take several visits before settling dust becomes minimized.
• Dusting Knick-Knacks and Small Items: We dust small items based on the size and the number of items on a shelf or flat surface like a mantel. If there are 10 or fewer small items on a shelf, we will hand dust them and the surface below and return the item to the shelf. If there are more than 10 items per shelf, we may dust the items where they sit and the surface around them.
• Dusting Height Limits: We are not able to dust items on shelves or hung on a wall that are higher than a cleaning technician can reach standing on a 2-step stepladder. We do use extension poles to high dust rooms, but we will not high dust items that may tip over or hung on the wall because we are not able to hold it with one hand in order to secure it while we dust.

Showers and Tubs

Showers and Tubs can accumulate lime, calcium, and/or soap scum. We do not do lime or calcium removal unless it can be removed with elbow grease, a non-toxic cleaning agent, and reasonable scrubbing efforts (mineral and lime, however, usually need acid remover, which we do not work with). We DO remove soap scum. Mold and mildew are organic and will grow deep into and behind grout or caulk. Surface stains will be minimized by our cleaning products, but completely eliminating it may require the homeowner to have their shower re-grouted or re-caulked. Showers and bathrooms with tile and grout may need extra time to clean, especially if there is a lot of tile. Please book additional grout service as needed and, in the meantime, we will do our best to keep it up.

Damage or Breakage

Our cleaning technicians exercise reasonable care when cleaning your home. We do carry insurance for damage or breakage caused by our cleaning technicians. We are not liable for damage that is caused by "normal wear and tear," improper installation of an item in your home, or artwork, magnets on refrigerators, collectibles or family heirlooms valued over $75, or glass items valued at over $300.

These items include but are not limited to the following examples:

• Carpet & Rug Snags: Carpet snags are the result of "exposed loops" caused by normal wear and tear, moving furniture, etc., which are snagged by a vacuum's roller-brush. We use high-quality vacuums set to industry standards to limit snags while still providing a high-quality vacuuming.
• Insufficient Support / Not Recommended Placement: We are not responsible for items such as televisions, mirrors, photos, pictures, decorations, art objects, etc., that are not properly placed on stable objects or affixed properly and per manufacturer's recommendations.
• Broken Blinds: Customers should be aware that there are some inherent risks each time your blinds are cleaned and/or dusted. Blinds will become brittle from daily exposure to the sun, and strings/cords will weaken over time resulting in breaks.
• Improperly Hung Items: If these items are securely/properly attached to the wall, they should not fall when the item is dusted/wiped.
• Valuables Over $75: These items are expensive or impossible to replace, so we will not take the risk of cleaning such items. It is the customer's responsibility to inform JO WALT LLC of any such items.
• Holiday Decorations: Items that are placed out for holidays and not permanently affixed are notoriously difficult to clean around and can easily fall. We recommend putting these items away on the day of cleaning.
• Plumbing Fixtures: If you have faulty plumbing, fixtures that are not functioning properly, we must be notified ahead of time. We will not be held liable for any damage to plumbing or plumbing fixtures with currently known issues.
• Glassware and Fragile Items: We request that counter tops be free of all dishes, glassware, etc. Fragile stemware should always be put safely away to avoid any accidents.
• Glass Objects in Shower: We request that you remove any glass objects from shower/bathtub before we clean. We will not be responsible for any glass breakage in these areas.

Payment for Services

Payment is due within 24 hours of invoicing. We accept credit card and e-check payments. By providing your credit card details, you expressly authorize JO WALT LLC to charge the total invoice amounts to your card and also charge for any visits scheduled that are outside of the Cancellation Policy.

Power Outages

During power outages, we still clean as normal. Please let us know where a broom and dustpan are, and we will use that in place of a vacuum. If you have carpets, please let us know, and we will deduct that part of the cleaning from your bill. Any cancellations will still be processed under our regular cancellation policy.

Quality Control and Inspections

JO WALT LLC randomly inspects and audits our cleaning teams. The inspector may inspect your home after a cleaning is completed and when the cleaning technicians have left, or during the final phase of cleaning or during the entire cleaning.

We Need Your Feedback

Getting customer feedback is an important ingredient to a successful house cleaning service relationship. Your feedback helps us monitor the performance of your cleaning technicians and deliver the highest quality cleaning experience in the industry.

Pictures of Before and After Work

For first-time customers and one-time customers, our Quality Inspection may include taking before and after photos of our cleaning technicians' work. These pictures are used for training, proof of our work performance, and promotion of our high-quality standards. If you do not want pictures taken of work areas in your home, please notify JO WALT LLC.

Safety and Work Conditions

Temperature Settings

On the day that your cleaning technicians arrive, we ask that you set the thermostat to, at the highest, 72°F during summer months, so your cleaning technicians can work in a safe environment without overheating. For safety reasons, our cleaning technicians are instructed to adjust the thermostat while they are in your home if necessary. They will return the temperature to the previous setting before they leave. During the winter, we request that the home is between 60°F and 72°F.

Contact Us

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